The grievance mechanism allows all stakeholders to voice their concerns about the project's environmental and social performance.
A short video explains how your concern is received, processed and resolved. Every voice counts in strengthening the project's resilience.
Five clear steps for a fair and swift resolution.
Use the channel of your choice to write to us.
You receive a confirmation within five business days.
Our team assesses the facts rigorously and impartially.
A proposed solution is communicated to you directly.
If you are not satisfied with the response, an appeal mechanism guarantees your rights and a full hearing.
Choose the method that's easiest for you. Your voice reaches us wherever you are in Madagascar.
File your complaint directly through this form, securely.
Call our dedicated line, 24/7, anonymously and confidentially.
Contact the decentralized units and focal points in the regions.
Use the physical boxes installed in the project's target municipalities.
